The gear Montreal barbers run on, online.

Processing usually takes 24 business hours, and varies with product availability. Delivery is added on top: 1 to 4 business days in Quebec and Ontario, 3 to 5 in Manitoba and Saskatchewan, 3 to 6 in British Columbia and Alberta, 2 to 6 in the Atlantic provinces, 3 to 6 in the United States. You get a tracking number by email as soon as your order ships.

From $100, anywhere in Canada, after discounts and before taxes. Gallons and peroxide products are excluded: their shipping is charged by weight and destination. Below that threshold or outside Canada, fees are calculated at checkout once your address is entered.

Yes, at no charge. Choose “Store pickup” at checkout and collect it at the counter, Monday to Friday, 9 a.m. to 5 p.m.

Elka Beauté Pro membership is free. It is open to beauty professionals — hairstylists, barbers, estheticians, cosmetologists, make-up artists, manicurists —, to salon and spa owners and distributors, and to beauty school students. Once your account is approved, your price shows as soon as you are signed in, online and in store.

Up to 7 business days. When applications pile up it can take longer; past 7 business days, we let you know by email.

Photo ID, plus a document less than a year old showing your name and your profession: a diploma or certificate from a professional school, a cosmetology or esthetics licence, an employment letter, a self-hosted professional website, or an agency-branded comp card. For students: proof of enrolment, a student card, or confirmation of program payment. Incomplete applications are not processed.

Yes. A backordered product is not on the shelf today, but it is ordered for you from the brand. If your cart mixes available and backordered items, we ship what is in stock first. An advisor writes to you if the wait gets longer.

You have 30 days from receipt to return an unopened item, in its original packaging, with your proof of purchase. Returns are free at the counter, at your expense by mail. Never taken back, for hygiene and safety reasons: opened colours, peroxides and liquids, gallons, unwrapped blades and razors, mannequin heads out of their packaging, gift cards, and items ordered specially for you. A faulty electrical appliance falls under the manufacturer warranty; if it does not work out of the box, tell us within 30 days and it is an ordinary return. If the mistake is ours, the return is on us.